Scope
This policy describes general shipping and return practices for Naturally Well AM. Some products may be fulfilled by third-party sellers, affiliate partners, or payment platforms with their own policies. The product page and checkout terms control when they differ from this general policy.
Shipping
- Shipping availability, carriers, delivery estimates, and costs may vary by product, destination, inventory, and fulfillment partner.
- Delivery dates are estimates, not guarantees, unless a checkout page states otherwise.
- You are responsible for providing a complete and accurate shipping address.
- International orders may be subject to customs duties, import taxes, restrictions, inspections, or delays.
Returns
Return eligibility depends on the product type, condition, seller, and applicable law. For health, wellness, supplement, personal care, opened, used, perishable, downloadable, or hygiene-sensitive items, returns may be limited or unavailable unless the item arrives damaged, defective, or incorrect.
Damaged, defective, or incorrect items
If an item arrives damaged, defective, or incorrect, contact us or the seller promptly with your order number, photos, and a description of the issue so the request can be reviewed.
Refunds
Approved refunds are generally returned to the original payment method. Processing times depend on the payment provider and bank. Shipping, handling, customs, and promotional discounts may affect the final refund amount.
Digital products
Digital products, downloads, ebooks, access keys, or online content may be non-returnable once access is delivered, unless a separate guarantee is displayed at checkout.
Support
For order help, contact contact@naturallywellam.com with your order number and the email used at checkout.